DISCLAIMER: Sumner County Emergency Communications makes every attempt to maintain this website with accurate information. At times however, the
information presented here may become temporarily out-dated. The user should always check with the source of the information before using it in any official
capacity. Neither Sumner County, Kansas nor Sumner County Emergency Communications are responsible for out-dated information or the content of links
outside of this site.
information presented here may become temporarily out-dated. The user should always check with the source of the information before using it in any official
capacity. Neither Sumner County, Kansas nor Sumner County Emergency Communications are responsible for out-dated information or the content of links
outside of this site.
CREDITS: Some photos obtained from www.morguefile.com
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Sumner County 911 Emergency Communications
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SUMNER COUNTY, KANSAS
Sumner County 911 Emergency Communications
Using "9-1-1" is simple, yet there are some tips which will help you better understand how the
system operates and help you communicate better with the dispatcher. Here are some tips to
help prepare you in the event you are faced with dialing "9-1-1".
system operates and help you communicate better with the dispatcher. Here are some tips to
help prepare you in the event you are faced with dialing "9-1-1".
1. Remain calm.
Remaining calm helps you to think more clearly and communicate more
efficiently which in turn, will speed up the process of getting emergency
help.
2. Press the buttons "9-1-1" on the telephone key pad.
3. Be prepared to give the exact location of the emergency.
Even though location information is displayed on the dispatcher's computer screen, dispatchers
will ask you to verify the information to rule out any data entry errors. When traveling, keep
abreast of your location at all times so you can clearly relay that information to the dispatcher.
4. Tell the dispatcher exactly what is happening at the scene.
There are a great number of decisions to be made regarding your safety, the safety of
responders, and the safety of others, all of which are determined by the events that are
occurring. The events that are happening or have happened also determine what type of
emergency resources need to respond; police, fire, EMS, Emergency Management, or a
combination of agencies.
5. The dispatcher will ask you several questions regarding the incident. Answer honestly and
report the facts.
This information will be relayed to responding units to help them better prepare for arrival. Rest
assured...on emergency calls, help is dispatched as soon as the location and nature of the call
have been determined. Emergency units are responding as the dispatcher continues to ask
questions.
6. Do not put yourself in danger!
Try to answer the dispatchers questions the best you can, but do not put yourself in danger to
do so.
7. The dispatcher may provide you with safety instructions or offer instructions to provide
medical aid to ill and injured patients.
Listen to the instructions carefully and ask for clarification if you do not understand.
8. Do not hang up until the dispatcher does or until the dispatcher instructs you to do so. For
critical incidents, the dispatcher may keep you on the line until help arrives.
Learn more about 9-1-1, cell phones, VoIP, and other tips by clicking the links on the left.
Remaining calm helps you to think more clearly and communicate more
efficiently which in turn, will speed up the process of getting emergency
help.
2. Press the buttons "9-1-1" on the telephone key pad.
3. Be prepared to give the exact location of the emergency.
Even though location information is displayed on the dispatcher's computer screen, dispatchers
will ask you to verify the information to rule out any data entry errors. When traveling, keep
abreast of your location at all times so you can clearly relay that information to the dispatcher.
4. Tell the dispatcher exactly what is happening at the scene.
There are a great number of decisions to be made regarding your safety, the safety of
responders, and the safety of others, all of which are determined by the events that are
occurring. The events that are happening or have happened also determine what type of
emergency resources need to respond; police, fire, EMS, Emergency Management, or a
combination of agencies.
5. The dispatcher will ask you several questions regarding the incident. Answer honestly and
report the facts.
This information will be relayed to responding units to help them better prepare for arrival. Rest
assured...on emergency calls, help is dispatched as soon as the location and nature of the call
have been determined. Emergency units are responding as the dispatcher continues to ask
questions.
6. Do not put yourself in danger!
Try to answer the dispatchers questions the best you can, but do not put yourself in danger to
do so.
7. The dispatcher may provide you with safety instructions or offer instructions to provide
medical aid to ill and injured patients.
Listen to the instructions carefully and ask for clarification if you do not understand.
8. Do not hang up until the dispatcher does or until the dispatcher instructs you to do so. For
critical incidents, the dispatcher may keep you on the line until help arrives.
Learn more about 9-1-1, cell phones, VoIP, and other tips by clicking the links on the left.
