Copyright 2010, Sumner County, Kansas
DISCLAIMER: Sumner County Emergency Communications makes every attempt to maintain this website with accurate information. At times however, the
information presented here may become temporarily out-dated. The user should always check with the source of the information before using it in any official
capacity. Neither Sumner County, Kansas nor Sumner County Emergency Communications are responsible for out-dated information or the content of links
outside of this site.
information presented here may become temporarily out-dated. The user should always check with the source of the information before using it in any official
capacity. Neither Sumner County, Kansas nor Sumner County Emergency Communications are responsible for out-dated information or the content of links
outside of this site.
| Sumner County, Kansas |
Sumner County Emergency Communications
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Welcome to
Sumner County Emergency Communications
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| QuickLinks |
STAFF
James A. Reed, 911 Director
(620) 326-3398
John M Tracy, Asst. 911 Director
(620) 326-2884
Sandy Ray, TAC Officer
(620) 326-2884
Watch Supervisors
Marcie Bristor, Day Shift
Robert Patterson, Swing Shift
Bobby Antonich, Night Shift
James A. Reed, 911 Director
(620) 326-3398
John M Tracy, Asst. 911 Director
(620) 326-2884
Sandy Ray, TAC Officer
(620) 326-2884
Watch Supervisors
Marcie Bristor, Day Shift
Robert Patterson, Swing Shift
Bobby Antonich, Night Shift
| Other Info |
| For Responders |
| Learn CPR Contact your local fire department or EMS agency. |
DISPATCHER TRAINING PROGRAM
SCEC dispatchers must complete an in-house training program prior to being released for duty. The
program is a combination of classroom, skills, hands-on, and observation training which takes
approximately four months to complete. An additional two months of training involves "supervised
dispatch" in which the trainee actually performs the duties of a dispatcher, but never scheduled as a
part of the regular staff and constantly being monitored by a supervisor.
In addition to the training received to be a dispatcher, trainees are scheduled observation training in
which they actually ride with law enforcement, fire units, and EMS in the field to get an understanding
of their duties and what it is like "on the other end of the radio."
Once completed, dispatchers will possess certifications as an Association of Public Safety Officials
Public Safety Telecommunicator I, an Emergency Medical Dispatcher, and a Kansas Highway Patrol
NCIC Terminal Operator. Other certifications may be required as you advance in the ranks of the
department.
Dispatchers then participate in continuing education training for the rest of their career. Shift
training is conducted regularly, providing dispatchers will new knowledge and skills as well as honing
existing knowledge and skills.
On a rotational basis, dispatchers are also periodically enrolled in other APCO Training Courses and
attend Kansas APCO Conferences to further advance their knowledge.
program is a combination of classroom, skills, hands-on, and observation training which takes
approximately four months to complete. An additional two months of training involves "supervised
dispatch" in which the trainee actually performs the duties of a dispatcher, but never scheduled as a
part of the regular staff and constantly being monitored by a supervisor.
In addition to the training received to be a dispatcher, trainees are scheduled observation training in
which they actually ride with law enforcement, fire units, and EMS in the field to get an understanding
of their duties and what it is like "on the other end of the radio."
Once completed, dispatchers will possess certifications as an Association of Public Safety Officials
Public Safety Telecommunicator I, an Emergency Medical Dispatcher, and a Kansas Highway Patrol
NCIC Terminal Operator. Other certifications may be required as you advance in the ranks of the
department.
Dispatchers then participate in continuing education training for the rest of their career. Shift
training is conducted regularly, providing dispatchers will new knowledge and skills as well as honing
existing knowledge and skills.
On a rotational basis, dispatchers are also periodically enrolled in other APCO Training Courses and
attend Kansas APCO Conferences to further advance their knowledge.
Basic Training Program Synopsis
The topics listed below are not all inclusive of the training a dispatch recruit receives, but simply an
overview of the different segments of the Basic Training Program.
The topics listed below are not all inclusive of the training a dispatch recruit receives, but simply an
overview of the different segments of the Basic Training Program.
- County and Departmental Policies
- Standard Operating Guidelines
- Sumner County area Geography/GIS Systems
- Dispatcher Roles and Responsibilities
- Facility Security
- Legal Issues
- Interpersonal Communications
- Telephone and Wireless Telephone Technologies
- Telematics
- Use of 911 Computer/Telephone Systems
- Use of TTY Systems
- Information Gathering
- Telephone Communication Skills
- Use of 911 CAD Systems
- Radio and Pager Technology
- Use of Radio Dispatch Consoles
- Radio Communication Skills and Techniques
- Call Classification
- Use of the Kansas Criminal Justice Computer Network
- National Crime Information Center
- DMV Queries
- Kansas Hot Files
- Interstate Identification Index
- Law Enforcement Operations
- Fire Service Operations
- EMS Operations
- Emergency Management Operations
- Incident Command System
- National Incident Management System
- Hazardous Materials
- Emergency Medical Dispatch
- CPR
- Support Agency Operations
- Responder/Caller Safety
- Stress Management
- Testifying in Court
- Dispatch Resources
- Other