Basic Training Program Synopsis
The topics listed below are not all inclusive of the training a dispatch recruit receives, but simply
an overview of the different segments of the Basic Training Program.
The topics listed below are not all inclusive of the training a dispatch recruit receives, but simply
an overview of the different segments of the Basic Training Program.
- County and Departmental Policies
- Standard Operating Guidelines
- Sumner County area Geography/GIS Systems
- Dispatcher Roles and Responsibilities
- Facility Security
- Legal Issues
- Interpersonal Communications
- Telephone and Wireless Telephone Technologies
- Telematics
- Use of 911 Computer/Telephone Systems
- Use of TTY Systems
- Information Gathering
- Telephone Communication Skills
- Use of 911 CAD Systems
- Radio and Pager Technology
- Use of Radio Dispatch Consoles
- Radio Communication Skills and Techniques
- Call Classification
- Use of the Kansas Criminal Justice Computer Network
- National Crime Information Center
- DMV Queries
- Kansas Hot Files
- Interstate Identification Index
- Law Enforcement, Fire, and EMS Operations
- Emergency Management Operations
- Incident Command System
- National Incident Management System
- Hazardous Materials
- Emergency Medical Dispatch
- CPR
- Support Agency Operations
- Responder/Caller Safety
- Stress Management
- Testifying in Court
- Dispatch Resources
- Other
DISCLAIMER: Sumner County Emergency Communications makes every attempt to maintain this website with accurate information. At times however, the
information presented here may become temporarily out-dated. The user should always check with the source of the information before using it in any official
capacity. Neither Sumner County, Kansas nor Sumner County Emergency Communications are responsible for out-dated information or the content of links
outside of this site.
information presented here may become temporarily out-dated. The user should always check with the source of the information before using it in any official
capacity. Neither Sumner County, Kansas nor Sumner County Emergency Communications are responsible for out-dated information or the content of links
outside of this site.
CREDITS: Some photos obtained from www.morguefile.com
Training Program
Sumner County 911 Emergency Communications
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SUMNER COUNTY, KANSAS
Sumner County 911 Emergency Communications
SCEC dispatchers must complete an in-house training program prior to being released for duty.
The program is a combination of classroom, skills, hands-on, and observation training which takes
approximately four months to complete. An additional two months of training involves "supervised
dispatch" in which the trainee actually performs the duties of a dispatcher, but under the constant
monitoring of a supervisor.
Once in-house training is completed, dispatchers will possess certifications as an Association of
Public Safety Officials Public Safety Telecommunicator I, an Emergency Medical Dispatcher, and a
Kansas Highway Patrol NCIC Terminal Operator. Other certifications may be required as you
advance in the ranks of the department.
Dispatchers then participate in continuing education training for the rest of their career. Shift
training is conducted regularly, providing dispatchers will new knowledge and skills as well as
honing existing knowledge and skills.
On a rotational basis, dispatchers are also periodically enrolled in other APCO Training Courses
and attend Kansas APCO Conferences to further advance their knowledge.
The program is a combination of classroom, skills, hands-on, and observation training which takes
approximately four months to complete. An additional two months of training involves "supervised
dispatch" in which the trainee actually performs the duties of a dispatcher, but under the constant
monitoring of a supervisor.
Once in-house training is completed, dispatchers will possess certifications as an Association of
Public Safety Officials Public Safety Telecommunicator I, an Emergency Medical Dispatcher, and a
Kansas Highway Patrol NCIC Terminal Operator. Other certifications may be required as you
advance in the ranks of the department.
Dispatchers then participate in continuing education training for the rest of their career. Shift
training is conducted regularly, providing dispatchers will new knowledge and skills as well as
honing existing knowledge and skills.
On a rotational basis, dispatchers are also periodically enrolled in other APCO Training Courses
and attend Kansas APCO Conferences to further advance their knowledge.