DISCLAIMER: Sumner County Emergency Communications makes every attempt to maintain this website with accurate information. At times
however, the information presented here may become temporarily out-dated. The user should always check with the source of the information
before using it in any official capacity. Neither Sumner County, Kansas nor Sumner County Emergency Communications are responsible for out-dated
information or the content of links outside of this site.
however, the information presented here may become temporarily out-dated. The user should always check with the source of the information
before using it in any official capacity. Neither Sumner County, Kansas nor Sumner County Emergency Communications are responsible for out-dated
information or the content of links outside of this site.
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Emergency Communications
SUMNER COUNTY, KANSAS
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Using 9-1-1
Using "9-1-1" is simple, yet there are some tips which will help you
better understand how the system operates and help you
communicate better with the dispatcher. Here are some tips to help
prepare you in the event you are faced with dialing "9-1-1".
better understand how the system operates and help you
communicate better with the dispatcher. Here are some tips to help
prepare you in the event you are faced with dialing "9-1-1".
1. Remain calm.
Remaining calm helps you to think more clearly and communicate more
efficiently which in turn, will speed up the process of getting
emergency help.
2. Press the buttons "9-1-1" on the telephone key pad.
3. Be prepared to give the exact location of the emergency.
Even though location information is displayed on the dispatcher's
computer screen, dispatchers will ask you to verify the information to
rule out any data entry errors. When traveling, keep abreast of your
location at all times so you can clearly relay that information to the
dispatcher.
4. Tell the dispatcher exactly what is happening at the scene.
There are a great number of decisions to be made regarding your
safety, the safety of responders, and the safety of others, all of which
are determined by the events that are occurring. The events that are
happening or have happened also determine what type of emergency
resources need to respond; police, fire, EMS, Emergency Management,
or a combination of agencies.
5. The dispatcher will ask you several questions regarding the
incident. Answer honestly and report the facts.
This information will be relayed to responding units to help them better
prepare for arrival. Rest assured...on emergency calls, help is
dispatched as soon as the location and nature of the call have been
determined. Emergency units are responding as the dispatcher
continues to ask questions.
6. Do not put yourself in danger!
Try to answer the dispatchers questions the best you can, but do not
put yourself in danger to do so.
7. The dispatcher may provide you with safety instructions or offer
instructions to provide medical aid to ill and injured patients.
Listen to the instructions carefully and ask for clarification if you do not
understand.
8. Do not hang up until the dispatcher does or until the dispatcher
instructs you to do so. For critical incidents, the dispatcher may
keep you on the line until help arrives.
LEARN MORE ABOUT 9-1-1 AND CELL PHONES, VOIP, AND TTY
DEVICES BY CHECKING OUT THE "ADDITIONAL INFO" ON THE LEFT.
Remaining calm helps you to think more clearly and communicate more
efficiently which in turn, will speed up the process of getting
emergency help.
2. Press the buttons "9-1-1" on the telephone key pad.
3. Be prepared to give the exact location of the emergency.
Even though location information is displayed on the dispatcher's
computer screen, dispatchers will ask you to verify the information to
rule out any data entry errors. When traveling, keep abreast of your
location at all times so you can clearly relay that information to the
dispatcher.
4. Tell the dispatcher exactly what is happening at the scene.
There are a great number of decisions to be made regarding your
safety, the safety of responders, and the safety of others, all of which
are determined by the events that are occurring. The events that are
happening or have happened also determine what type of emergency
resources need to respond; police, fire, EMS, Emergency Management,
or a combination of agencies.
5. The dispatcher will ask you several questions regarding the
incident. Answer honestly and report the facts.
This information will be relayed to responding units to help them better
prepare for arrival. Rest assured...on emergency calls, help is
dispatched as soon as the location and nature of the call have been
determined. Emergency units are responding as the dispatcher
continues to ask questions.
6. Do not put yourself in danger!
Try to answer the dispatchers questions the best you can, but do not
put yourself in danger to do so.
7. The dispatcher may provide you with safety instructions or offer
instructions to provide medical aid to ill and injured patients.
Listen to the instructions carefully and ask for clarification if you do not
understand.
8. Do not hang up until the dispatcher does or until the dispatcher
instructs you to do so. For critical incidents, the dispatcher may
keep you on the line until help arrives.
LEARN MORE ABOUT 9-1-1 AND CELL PHONES, VOIP, AND TTY
DEVICES BY CHECKING OUT THE "ADDITIONAL INFO" ON THE LEFT.
| When to Call 9-1-1 |
| Crimes in Progress Medical Emergencies Accidents Fires/Explosions Chemical Emergencies Reports of Crime Missing Persons Traffic/Driving Complaints Loose Animals Animal Neglect Persons Trapped Electrical Emergencies Smoke Odors Tornadoes Floods/Flooded Roadways Controlled Burns Suspicious Activity Any time you need police, fire, or EMS |
| When Not to Call 9-1-1 |
| DO NOT call 9-1-1 to find information about; Parade Times Swimming Pool Hours Visiting Hours At The Jail Road Conditions Taxi Service Cable TV Outages Legal Advice Weather Information |