Copyright 2009, Sumner County, Kansas
DISCLAIMER: Sumner County Emergency Communications makes every attempt to maintain this website with accurate information. At times however, the
information presented here may become temporarily out-dated. The user should always check with the source of the information before using it in any official
capacity. Neither Sumner County, Kansas nor Sumner County Emergency Communications are responsible for out-dated information or the content of links
outside of this site.
information presented here may become temporarily out-dated. The user should always check with the source of the information before using it in any official
capacity. Neither Sumner County, Kansas nor Sumner County Emergency Communications are responsible for out-dated information or the content of links
outside of this site.
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| Sumner County, Kansas |
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| Using 9-1-1 Effectively |
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| USING 9-1-1 EFFECTIVELY |
| INSIDE 9-1-1 |
| 9-1-1 FOR BUSINESSES |
| 9-1-1 FOR RESPONDERS |
| CAREERS AT 9-1-1 |
EMERGENCY COMMUNICATIONS
EMERGENCY COMMUNICATIONS
Using "9-1-1" is simple, yet there are some tips which will help
you better understand how the system operates and help you
communicate better with the dispatcher. Here are some tips to
help prepare you in the event you are faced with dialing "9-1-1".
you better understand how the system operates and help you
communicate better with the dispatcher. Here are some tips to
help prepare you in the event you are faced with dialing "9-1-1".
Each 9-1-1 center operates differently. While most areas recommend calling 9-1-1 for
emergencies, you should call 9-1-1 in Sumner County at anytime you need the police, fire
department, EMS, or Emergency Management to come to your location. Regardless of emergency
status, or to report a hazardous or unsafe situation, CALL 9-1-1.
emergencies, you should call 9-1-1 in Sumner County at anytime you need the police, fire
department, EMS, or Emergency Management to come to your location. Regardless of emergency
status, or to report a hazardous or unsafe situation, CALL 9-1-1.
| CALL 9-1-1 to report; - Crimes in Progress - Reports of Crime - Missing Persons - Traffic/Driving Complaints - - Loose Animals - Animal Neglect - Fires/Explosions - Chemical Emergencies - - Persons Trapped - Electrical Emergencies - Smoke - Medical Emergencies - Accidents - - Tornadoes - Floods - Flooded Roadways - Traffic Signs Down - Controlled Burns - - Suspicious Activity - Any Hazardous or Dangerous Situation - - To Stop a Crime, To Report a Fire, To Save A Life - |
| DO NOT call 9-1-1 to find information about; - Parade Times - Swimming Pool Hours - Visiting Hours At The Jail - - Road Conditions - Taxi Service - Cable TV Outages - Legal Advice - - Weather Information - Etc. |
SCEC is here to help you. However, valuable emergency telephone lines are tied up when
informational calls are placed.
informational calls are placed.
1. Remain calm.
Remaining calm helps you to think more clearly
and communicate more efficiently which in turn, will speed up
the process of getting emergency help.
2. Press the buttons "9-1-1" on the telephone key pad.
3. Be prepared to give the exact location of the emergency.
Even though location information is displayed on the
dispatcher's computer screen, dispatchers will ask you to verify
the information to rule out any data entry errors. When traveling,
keep abreast of your location at all times so you can clearly relay
that information to the dispatcher.
4. Tell the dispatcher exactly what is happening at the scene.
There are a great number of decisions to be made regarding your safety, the safety of
responders, and the safety of others, all of which are determined by the events that are
occurring. The events that are happening or have happened also determine what type of
emergency resources need to respond; police, fire, EMS, Emergency Management, or a
combination of agencies.
5. The dispatcher will ask you several questions regarding the incident. Answer
honestly and report the facts.
This information will be relayed to responding units to help them better prepare for arrival.
Rest assured...on emergency calls, help is dispatched as soon as the location and nature of the
call have been determined. Emergency units are responding as the dispatcher continues to
ask questions.
6. Do not put yourself in danger!
Try to answer the dispatchers questions the best you can, but do not put yourself in danger
to do so.
7. The dispatcher may provide you with safety instructions or offer instructions to
provide medical aid to ill and injured patients.
Listen to the instructions carefully and ask for clarification if you do not understand.
8. Do not hang up until the dispatcher does or until the dispatcher instructs you to do
so. For critical incidents, the dispatcher may keep you on the line until help arrives.
Remaining calm helps you to think more clearly
and communicate more efficiently which in turn, will speed up
the process of getting emergency help.
2. Press the buttons "9-1-1" on the telephone key pad.
3. Be prepared to give the exact location of the emergency.
Even though location information is displayed on the
dispatcher's computer screen, dispatchers will ask you to verify
the information to rule out any data entry errors. When traveling,
keep abreast of your location at all times so you can clearly relay
that information to the dispatcher.
4. Tell the dispatcher exactly what is happening at the scene.
There are a great number of decisions to be made regarding your safety, the safety of
responders, and the safety of others, all of which are determined by the events that are
occurring. The events that are happening or have happened also determine what type of
emergency resources need to respond; police, fire, EMS, Emergency Management, or a
combination of agencies.
5. The dispatcher will ask you several questions regarding the incident. Answer
honestly and report the facts.
This information will be relayed to responding units to help them better prepare for arrival.
Rest assured...on emergency calls, help is dispatched as soon as the location and nature of the
call have been determined. Emergency units are responding as the dispatcher continues to
ask questions.
6. Do not put yourself in danger!
Try to answer the dispatchers questions the best you can, but do not put yourself in danger
to do so.
7. The dispatcher may provide you with safety instructions or offer instructions to
provide medical aid to ill and injured patients.
Listen to the instructions carefully and ask for clarification if you do not understand.
8. Do not hang up until the dispatcher does or until the dispatcher instructs you to do
so. For critical incidents, the dispatcher may keep you on the line until help arrives.
| When to Call "9-1-1" |
| When Not to Call "9-1-1" |
| Dial "5-1-1" for road conditions in Kansas, or click here to visit the Kansas Department of Transportation website. |
| MORE INFO |